No-Refund & Cancellation Policy

1. Scope

This policy applies to plan fees paid to Bundals Private Limited for CA Bundals. It forms part of the Terms of Service. It does not cover payments a firm’s client makes to the firm through a CA Bundals payment link: those go directly to the firm’s own payment account for its professional fees. CA Bundals never receives or holds that money, and any refund of it is between the client and the firm.

2. Try before you buy

You never need to pay to find out whether CA Bundals suits your firm.

1. Every new firm gets 14 days with every app, with no card and no payment.
2. After the trial, the Free plan stays available for as long as you like.
3. Apps above your plan can be opened to see what they do before you move up.

Please use this time to test the product with your own clients and your own team. Buy a paid plan only when you are sure.

3. No refunds

All plan fees are final. We do not refund fees once paid, in full or in part, including when:

1. you stop using the service, or use it less than you expected, during a period you have paid for;
2. you move to a lower plan or to the Free plan before the paid period ends;
3. you paid for a year and wish to stop part-way through;
4. you bought the wrong plan or billing cycle, or changed your mind after paying;
5. your account is suspended or closed for breach of the Terms of Service or the Acceptable Use Policy.

Plans are paid in advance, for one month or for one year. There is no automatic debit: nothing is charged unless you choose to pay.

4. Changing or stopping a plan

1. Moving up takes effect as soon as payment is made. You pay only the difference for the days left in the period you have already paid for.
2. Moving down, or from yearly to monthly, takes effect at the end of the period you have paid for. Nothing changes until then, and no amount is refunded for the days left.
3. Stopping: simply do not renew. Your plan keeps working until the last day you have paid for, with a short grace period, and then the firm moves to the Free plan.
4. Your data stays yours. Nothing you entered is deleted when a plan ends. Apps outside the Free plan become read-only, and you can still open and download what is there.

5. Payment errors

This is not a refund of a purchase; it is the correction of a mistake. If you were charged twice for the same order, charged more than the amount on your invoice, or charged for a payment that did not activate your plan, write to us within 30 days with the payment reference. After we verify it with the payment gateway, we will either apply the amount to your plan or return the excess to the original payment method. The bank or card issuer may take a further 5–10 working days to credit it. We cannot return TDS you deducted; the credit for it is available to you through Form 26AS as usual.

Separately, the Terms of Service set out what happens to prepaid fees in the rare cases where we end your service without cause or withdraw a paid feature. Nothing in this policy limits any right you have that cannot be excluded under Indian law.

6. Contact

Billing questions and payment errors: info@bundals.com. If you are not satisfied with the outcome, contact the Grievance Officer: [GRIEVANCE OFFICER NAME], info@bundals.com.

Other legal pages: Terms of Service · Privacy Policy · Data Processing Agreement · Refund & Cancellation · Acceptable Use · Notice to clients of firms